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Announce News Post #3007

Issues

Written by: Tiur, the Gnosis
Date: Friday, September 20th, 2019
Addressed to: Everyone


We need to talk about issues.

Bugs are not issues unless they are literally breaking the game. Yes, bugs are something that need to be fixed ASAP, and we don't want you to suffer through them for any more time than is necessary. Bugs are sorted every day, and priority bugs are checked. Rest assured, if it's breaking your class or making something crazy happen, it will get fixed in a timely manner. Even if it's a small thing, we have a team that goes through them every day. (Artifacts are exempt, they fall under customer service)

Questions to the Producer about silly little things? That can be a message, I'm happy to answer questions! Yes, they can be about lore or content and I'll forward them to whomever answers them best. If it's a big thing, email is good too. Important discussions of rules and problems, those are fine too.

Issues are customer service. Think of it like taking the time to drive up to the store to talk to a manager. Not in the sense of Karen complaining because her salad has tomato on it, and she's allergic to phytochemicals; but in the sense that you need to tell someone in charge that a kid is setting fire to the effigy section. If it deals with money, the running of the game itself, or things between you and another player needing a mediator, it's an issue.

We only have so much time in the day, and while bugs and questions are something we go over every single day, issues are meant to tell us "Drop everything and help." At the moment the influx of issues is overwhelming our ability to handle daily activities.

So please ask yourself, does it need to wake Tiur up in the middle of the night, or make Raz stop watching anime?

Penned by my hand on Tisday, the 1st of Arios, in the year 483 MA.
Discuss this post on our forums:
http://forums.aetolia.com/discussion/3283/announce-post-3007-issues


Previous Article | Back to News Summary | Next Article
Previous | Summary | Next
Announce News Post #3007

Issues

Written by: Tiur, the Gnosis
Date: Friday, September 20th, 2019
Addressed to: Everyone


We need to talk about issues.

Bugs are not issues unless they are literally breaking the game. Yes, bugs are something that need to be fixed ASAP, and we don't want you to suffer through them for any more time than is necessary. Bugs are sorted every day, and priority bugs are checked. Rest assured, if it's breaking your class or making something crazy happen, it will get fixed in a timely manner. Even if it's a small thing, we have a team that goes through them every day. (Artifacts are exempt, they fall under customer service)

Questions to the Producer about silly little things? That can be a message, I'm happy to answer questions! Yes, they can be about lore or content and I'll forward them to whomever answers them best. If it's a big thing, email is good too. Important discussions of rules and problems, those are fine too.

Issues are customer service. Think of it like taking the time to drive up to the store to talk to a manager. Not in the sense of Karen complaining because her salad has tomato on it, and she's allergic to phytochemicals; but in the sense that you need to tell someone in charge that a kid is setting fire to the effigy section. If it deals with money, the running of the game itself, or things between you and another player needing a mediator, it's an issue.

We only have so much time in the day, and while bugs and questions are something we go over every single day, issues are meant to tell us "Drop everything and help." At the moment the influx of issues is overwhelming our ability to handle daily activities.

So please ask yourself, does it need to wake Tiur up in the middle of the night, or make Raz stop watching anime?

Penned by my hand on Tisday, the 1st of Arios, in the year 483 MA.
Discuss this post on our forums:
http://forums.aetolia.com/discussion/3283/announce-post-3007-issues


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